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FAQ

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FAQ

Why should I even bother cleaning or repairing my water storage tank?

You use the water to cook, shower, brush your teeth, make ice cubes and your children drink from it.  Also, you just need to peek into the tank to see how dirty they can become.  The source of your water is also questionable – Water tankers, boreholes or through leaking water pipes. Most water storage tanks are rarely washed – in some cases up to 5 years!

Why use FF Cleaning Services

We are a credible company with clients like Bel Aqua, Villagio, Broll (Accra Mall and Junction Mall, B5 Steel, DPS International School and the Tema General Hospital to mention a few.

With over 1,000 domestic customers we must be doing something right. 

We are very professional and take appropriate safety measures. 

Punctuality is important to you – so we arrive on time and update you all the way.

For domestic clients, we purify your tanks at no extra cost.

A lot of you use your local plumber to wash your tanks, but can you guarantee that are medically safe?

Where do we cover?

Currently we cover most of Accra and Cape Coast but can cover other areas on request if appropriate.

How much does it cost to wash?

Our prices start from 120 cedis but please call us a for a quote as tank sizes vary

How much does it cost to repair?

It is hard to tell you the cost without seeing the extent of the damage.  We prefer you send us pictures of the damage via WhatsApp so that we can assess before we give you a price. However, our minimum price is 200 cedis and this covers the man time, materials and warranty that comes with all jobs, big or small.

Notwithstanding, our prices are considerate and competitive.

Is there any warranty?

For repair jobs we give you a 3 months warranty from the day of the repair.  If there is a leak from the same spot after the warranty period, we will give you a discount.

You must call the office number to request a warranty revisit.  Do not call any supervisor or technician.  Only calls logged with the office will be attended to.

How often should I wash my tank?

We strongly recommend you wash your tank a minimum of once a year.  However, if you get water from a borehole or from a water tanker, then we advise you wash twice a year.  By taking a look inside your tank will clearly show if the tank is dirty.

How do I book a wash or repair?

You can call or send us a WhatsApp message on +233 54 020 0656, via Facebook or Instagram using the @ffclean101 handle.  You can also drop us a message via our contact page on our website www.fftankclean.com

Where is your office located?

Our office is off the Spintex Road at Community 18.  Off the Tema Motorway bypass.  Our GPS location is 5.655160, -0.078240

FF Cleaning Service Van
FF Staff accessing a Sintex tank
One of FF offices

Preparation for our visit

Tank Wash

We strongly recommend you close your tank’s stopcock a day before our scheduled visit.  This will make sure the tank is not full with water.

Send us your location map through WhatsApp so we can find you easily and plan how long it will take us to reach you.

Do not totally empty your tank of water.  We will need at least a few litres to carry out the clean.

Inform us if you need us to bring any spare accessories like a replacement tank cover, connector or bulb valve.

Tank Repairs – COMPANIES ONLY 

We will carry out an assessment to see the extent of the damage.

All tank repairs come with a 1 month guarantee from day of repair

During our visit

We would always have a minimum of two members of our team at your premises.

If necessary we will drain the tank of any excess water.

We do not fill your tank on completion of cleaning.

What we ask of you

Our business is built on word of mouth and recommendations.  It is only through your help that this is possible.

We appeal with you to kindly leave a recommendation for us on Facebook.

Ask our customer service for the leaflet below to pass on to your friends and family through your social media platforms.

Collectively we will make Accra safe from using contaminated water. 

Payment

Payment can be done by mobile money before our technicians leave your premises.  Please call the office number for details.

You can also pay by cash to the supervisor onsite on job completion.

If you have any questions kindly call the office number +233 54 020 0656

water poured into clear glass

We work with our partners to deliver cleaning of “THINGS” WASH activities that protect the lives of communities through awareness and clean water solutions.

Health is Wealth,

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